Terms & Conditions

Please read these Terms and Conditions (“Terms”) carefully before using the website austenhvac.com or engaging services provided by Austen Heating, Air & Electric.

By accessing our website, submitting a service request, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Us

Austen Heating, Air & Electric (also known as “Austen HVAC”) is a family-owned and operated heating, air conditioning, and electrical services company licensed and insured in the State of Colorado.

• Registered Address: 6401 S Boston St Q106, Greenwood Village, CO 80111
• Primary Phone: (720) 772-1092
• Email: info@austenhvac.com
• Website: https://austenhvac.com

2. Acceptance of Terms

By using this website or scheduling, requesting, or receiving any service from Austen Heating, Air & Electric, you (“Customer,” “you,” or “your”) agree to these Terms in full. These Terms apply to:

• All visitors to austenhvac.com
• All customers who schedule or receive HVAC, air quality, or electrical services
• All users who submit contact forms, online quotes, or service requests

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website or services after changes are posted constitutes your acceptance.

3. Services

Austen Heating, Air & Electric provides the following professional services for residential and commercial properties:

Heating Services

Heating repair, installation, and maintenance; furnaces, boilers, heat pumps, and smart thermostats.

Air Conditioning Services

AC repair, installation, replacement, and maintenance; ductless mini-split systems; thermostat installation and calibration.

Heat Pump Services

Heat pump repair and installation; dual-fuel hybrid systems.

Indoor Air Quality (IAQ)

Air purification and filtration, duct sealing and repair, duct cleaning, humidifiers, dehumidifiers, and whole-home ventilation systems.

Electrical Services

Electrical repair and troubleshooting, panel upgrades, EV charger installation (Level 2), generators, lighting, ceiling fans, circuit breakers, outlets, smoke and CO detectors, and whole-home surge protection.

We reserve the right to decline, modify, or discontinue any service at our discretion, particularly where conditions at the property present safety risks or fall outside the scope of our licensing.

4. Service Area

Our services are available in the South Metro Denver area, including but not limited to:

Lakewood · Littleton · Englewood · Aurora · Centennial · Highlands Ranch · Lone Tree · Parker · Castle Pines · Castle Rock · Greenwood Village

Availability of same-day or emergency service may vary by location and current technician capacity. Contact us at (720) 772-1092 to confirm service availability in your area.

5. Scheduling, Appointments & Cancellations

5.1 Scheduling

Service appointments can be scheduled by phone at (720) 772-1092, via WhatsApp at +1 (720) 473-2237, or through our online scheduling tool at austenhvac.com/schedule. Appointments are confirmed subject to technician availability.

5.2 Arrival Windows

We provide estimated arrival windows and are committed to on-time arrival as part of our Wolf Pack Guarantees. While we make every effort to arrive within the scheduled window, delays due to weather, road conditions, or prior job complexity may occur. We will communicate any changes promptly.

5.3 Cancellations & Rescheduling

• Cancellations or rescheduling requests made at least 24 hours before the scheduled appointment are accepted at no charge.
• Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
• No-shows (customer unavailable at the scheduled time without prior notice) may result in a service fee and forfeiture of any promotional discounts applied to that appointment.

5.4 Emergency & Same-Day Service

24/7 emergency and same-day service is available. Emergency call-out rates may differ from standard service rates. Pricing will be communicated before work begins.

6. Estimates, Pricing & Promotions

6.1 Diagnostic Fee

A standard diagnostic fee of $119 applies to all service calls. This fee is waived if the customer proceeds with a qualifying repair at the time of the visit.

6.2 Free Estimates

Free estimates are provided for new equipment installations and full system replacements. Estimates are non-binding and subject to change based on final site conditions.

6.3 Free Second Opinions

We offer free second opinions on prior diagnoses from other service providers. This applies to HVAC and electrical assessments.

6.4 Wolf Pack Promo

Customers who join the Wolf Pack loyalty program may receive $50 off qualifying services. Promotional offers are subject to eligibility requirements, availability, and cannot be combined with other discounts unless otherwise stated. Austen Heating, Air & Electric reserves the right to modify or discontinue promotions at any time.

6.5 Pricing Accuracy

All prices communicated verbally, in writing, or via our website are estimates unless confirmed in a signed service agreement. Final pricing may vary based on actual parts, labor, and conditions discovered during the service visit. We will always obtain customer approval before proceeding with work that exceeds the agreed estimate.

7. Payment Terms

7.1 Payment Due

Full payment is due upon completion of the service, unless otherwise arranged in writing prior to the service date.

7.2 Accepted Payment Methods

We accept cash, check, and major credit/debit cards. Specific payment options will be confirmed at the time of service.

7.3 Financing

Financing options may be available for qualifying equipment installations. Terms and eligibility are subject to third-party lender approval.

7.4 Late Payments

Unpaid balances may be subject to a late payment fee. Repeated non-payment may result in collections action and/or suspension of future services.

8. Warranties & Guarantees

Wolf Pack Guarantees

As part of our commitment to quality, Austen Heating, Air & Electric provides the following guarantees:

Manufacturer Warranties

Equipment installed by Austen Heating, Air & Electric may be covered by the original manufacturer’s warranty. Warranty terms vary by brand and model. We will provide warranty documentation at the time of installation.

Warranty Exclusions

Warranties do not cover:

• Damage resulting from customer misuse, neglect, or unauthorized modifications
• Issues caused by power surges, floods, fires, or other external events beyond our control
• Normal wear and tear of consumable components (filters, belts, etc.)
• Work performed by third parties after our installation or repair

9. Customer Responsibilities

To ensure safe and effective service, the customer agrees to:

• Provide accurate information about the property, existing systems, and the nature of the issue.
• Ensure reasonable access to the equipment, utility panels, and work areas at the scheduled time.
• Disclose any known hazards on the property (mold, asbestos, structural issues, active gas leaks, etc.) prior to the technician’s arrival.
• Ensure a responsible adult (18+) is present at the property during the entire service visit.
• Not interfere with the technician’s work or direct technicians to perform work outside the agreed scope without prior discussion.

Failure to meet these responsibilities may result in rescheduling, additional fees, or cancellation of the service call.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

• Austen Heating, Air & Electric’s total liability for any claim arising from our services shall not exceed the total amount paid by the customer for the specific service giving rise to the claim.
• We are not liable for indirect, incidental, consequential, or punitive damages, including loss of use, property damage unrelated to our scope of work, or loss of income.
• We are not responsible for pre-existing conditions, hidden defects, or system failures unrelated to the work we performed.
• Emergency situations involving active gas leaks, carbon monoxide, or electrical hazards must be reported to the appropriate emergency services (911, Xcel Energy) first. We are not liable for damages arising from delayed emergency response.

11. Intellectual Property

All content on austenhvac.com, including but not limited to text, graphics, logos, the Wolf Pack mascot, service descriptions, photography, and brand assets, is the exclusive property of Austen Heating, Air & Electric and is protected by applicable copyright and trademark laws.

You may not reproduce, distribute, modify, or use any content from this website for commercial purposes without our express written permission.

12. Website Use & User Conduct

By accessing our website, you agree to:

• Use the site only for lawful purposes.
• Not attempt to gain unauthorized access to any part of our systems or infrastructure.
• Not submit false, misleading, or fraudulent information through any form or contact channel.
• Not engage in conduct that disrupts the normal operation of the website.
• Not scrape, harvest, or systematically extract data from the website without permission.

We reserve the right to block or restrict access to any user who violates these conditions.

13. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Reviews, financing partners, manufacturer sites). These links are provided for your convenience only. Austen Heating, Air & Electric does not endorse, control, or assume responsibility for the content, privacy practices, or accuracy of any third-party websites. Your use of those sites is at your own risk.

14. Privacy

Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our website or services, you consent to the data practices described in our Privacy Policy.

15. Governing Law & Jurisdiction

These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law provisions.

Any legal action or proceeding relating to your use of our website or our services shall be brought exclusively in the courts of Arapahoe County or Douglas County, Colorado.

16. Dispute Resolution

We encourage you to contact us directly before pursuing any formal legal action. Most concerns can be resolved quickly and fairly through open communication.

Step 1 — Contact Us: Reach out by phone or email to describe your concern. Step 2 — Internal Review: We will review the matter and respond within 5 business days. Step 3 — Mediation: If unresolved, both parties agree to attempt good-faith mediation before initiating litigation.

To initiate a dispute, contact us at:

• 📞 (720) 772-1092
• 📧 info@austenhvac.com
• 💬 WhatsApp: +1 (720) 473-2237

17. Indemnification

You agree to indemnify, defend, and hold harmless Austen Heating, Air & Electric, its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms
• Your violation of any applicable law or regulation
• Any false or inaccurate information you provided to us
• Any property access or safety hazard you failed to disclose prior to our visit

18. Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and Austen Heating, Air & Electric regarding your use of our website and services, and supersede all prior agreements, representations, and understandings.

20. Contact Us

For questions about these Terms and Conditions, please contact:

Austen Heating, Air & Electric

• 📍 Address: 6401 S Boston St Q106, Greenwood Village, CO 80111
• 📞 Phone: (720) 772-1092
• 📧 Email: info@austenhvac.com
• 💬 WhatsApp: +1 (720) 473-2237
• 🌐 Website: https://austenhvac.com
• 📱 Social: @AUSTENHVAC on Facebook, Instagram, TikTok, X, YouTube, and LinkedIn

© 2026 Austen Heating, Air & Electric. All rights reserved. “Licensed, local, and loyal.” — Leading the pack in service.