Privacy Policy

At Austen Heating, Air & Electric, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website austenhvac.com or contact us for HVAC and electrical services.

Please read this policy carefully. By using our website, you agree to the terms described below.

1. Who We Are

Austen Heating, Air & Electric (also known as Austen HVAC) is a family-owned and operated heating, air conditioning, and electrical services company serving the South Metro Denver area and surrounding communities, including Lakewood, Littleton, Englewood, Aurora, Centennial, Highlands Ranch, Lone Tree, Parker, Castle Pines, and Castle Rock, Colorado.

Business Contact Information:

• Registered Address: 6401 S Boston St Q106, Greenwood Village, CO 80111
• Website: https://austenhvac.com
• Primary Phone: (720) 772-1092
• Office Lines: (720) 538-8755 / (720) 572-9202
• WhatsApp: +1 (720) 473-2237
• Email: info@austenhvac.com
• Service Area: South Metro Denver & Douglas County, Colorado, USA

2. What Personal Data We Collect and Why

We collect personal data through several interactions on our website. Below is a breakdown of each category.

2.1 Contact Forms

When you fill out a contact, quote request, or service scheduling form on our website, we collect:

• Full name
• Email address
• Phone number
• Home or service address
• Description of your HVAC or electrical service request
• Preferred appointment date/time

Why we collect it: To respond to your service inquiry, schedule a technician, provide an estimate, and follow up on your request. We retain contact form submissions for up to 12 months for customer service and quality assurance purposes. We do not use this information for unsolicited marketing.

2.2 Scheduling & Appointment Data

If you use our online scheduling tool (available at /schedule), we collect:

• Name, address, phone number, and email
• Service type requested
• Preferred appointment windows

Why we collect it: To confirm, route, and dispatch our technicians to your location. Appointment records are retained for up to 2 years for service history and warranty tracking purposes.

2.3 Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. Types of cookies we use:

You can control cookie preferences through your browser settings or via our cookie consent banner. Note that disabling certain cookies may affect website functionality.

2.4 Analytics

We use Google Analytics to collect anonymous data about how visitors use our website. This may include:

• Pages visited and time spent
• Geographic region (city/country level)
• Device type and browser
• Referral source (how you found us)

Google Analytics anonymizes IP addresses by default. You can opt out of analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

For more information, review Google’s Privacy Policy.

2.5 Comments

If our website includes a blog or comment section, and you submit a comment, we collect:

• Your name (or display name)
• Email address
• Website URL (if provided)
• Your comment content and submission timestamp
• Your IP address and browser user agent string (to assist with spam detection)

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you have a profile picture. The Gravatar service privacy policy is available at: https://automattic.com/privacy/.

Comments from approved users may be retained indefinitely to allow follow-up comment threads. Other comment data is retained for 6 months, after which it may be purged.

2.6 Media Uploads

If you upload images or media files to our site (applicable to registered users only), avoid including embedded location data (EXIF GPS). Visitors can download and extract any location data from images on our website.

2.7 Embedded Content from Other Websites

Pages on this site may include embedded content (e.g., YouTube videos, social media feeds, maps). Embedded content from other websites behaves exactly as if you had visited those websites directly and may collect data about you, use cookies, and embed third-party tracking.

3. Who We Share Your Data With

We do not sell your personal data. We may share your information with trusted third-party providers solely to operate our business and provide you with services:

All third-party providers are required to handle your data securely and only for the purposes we specify.

4. How Long We Retain Your Data

If you request deletion of your data, we will remove it within 30 days, except where retention is required by law.

5. What Rights You Have Over Your Data

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete information.
• Right to Erasure (“Right to Be Forgotten”): Request deletion of your data, subject to legal retention obligations.
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request your data in a machine-readable format.
• Right to Object: Object to processing your data for marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at info@austenhvac.com or call (720) 772-1092. We will respond to all verifiable requests within 30 days.

6. Where Your Data Is Sent

Our website is hosted on servers located in the United States. If you are visiting from outside the United States (including the European Union), please be aware that your information may be transferred to, stored, and processed in the U.S., where data protection laws may differ from those in your country.

We take reasonable steps to ensure that any international data transfers are handled securely and in compliance with applicable regulations, including through the use of contractual protections with third-party service providers.

7. How We Protect Your Data

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption on all web traffic (HTTPS)
• Restricted access to customer data — only authorized team members can view it
• Secure, password-protected systems for scheduling and CRM tools
• Regular software and plugin updates to prevent known vulnerabilities
• Staff awareness of privacy best practices

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security, but we are committed to responding swiftly to any security concern.

8. Data Breach Procedures

In the event of a data breach that may affect your personal information, we will:

1. Assess and contain the breach as quickly as possible.
2. Notify affected individuals within 72 hours of becoming aware of the breach, where required by applicable law.
3. Report the breach to relevant regulatory authorities if legally required.
4. Document the incident and take corrective action to prevent recurrence.

If you believe you have found a security vulnerability on our website, please report it immediately to info@austenhvac.com with the subject line: “Security Concern – austenhvac.com”.

9. What Third-Party Data We Receive

We may receive information about you from third-party sources, including:

• Google Business Profile / Search — service reviews and ratings submitted through Google.
• Social media platforms (Facebook, Instagram, TikTok, X, YouTube, LinkedIn) — messages, comments, or interactions directed at our business accounts.
• Referral partners — when another business or individual refers you to us, they may share your name and contact information with us.

We use this data solely to respond to you or provide the service requested.

10. Automated Decision Making

We do not engage in automated decision-making or profiling that produces legal or significant effects on users. Our website does not include credit applications, risk scoring, or algorithmic profiling tools.

11. Children’s Privacy

Our website and services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or service offerings. When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us:

Austen Heating, Air & Electric

• 📧 Email: info@austenhvac.com
• 📞 Phone: (720) 772-1092
• 💬 WhatsApp: +1 (720) 473-2237
• 🌐 Website: https://austenhvac.com
• 📱 Social: @AUSTENHVAC on Facebook, Instagram, TikTok, X, YouTube, and LinkedIn

We are committed to resolving any privacy concerns promptly and transparently — because being licensed, local, and loyal extends to how we handle your data.

© 2026 Austen Heating, Air & Electric. All rights reserved. “Leading the pack in service.”